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Remote Enable Your Employees! | |
 Stay Connected AnywhereTotal Voice is built for mobility. Keep your team connected and productive anywhere with 3CX, iOS, Web, and Android apps.
 Video ConferencingEnjoy free video conferencing with no need for apps, downloads, or registrations. Say NO to costly per‑user plans! |
 Use Your Office NumberMake and receive calls from anywhere using your office number, keeping business "strictly business".
 Windows AppsThe #1 Windows softphone app includes features like Click2Call and headset support. Manage your calls directly from your desktop. |
 Know Who CallsKnow who's calling and have the customer record open before picking up the phone. Work smarter to assist customers better. |
 Save Customer TimeSkip the name-spelling step and move directly to assisting customers. A quicker and smoother experience boosts customer satisfaction. |
 Click2CallLaunch single-click calls from your CRM. Save agents time by auto-populating customer records, creating new contact entries for new leads, and call journaling. |
 Sync MS 365 UsersAuto-create extensions by syncing MS 365 users with 3CX. Remove the need for manual entry, saving time and reducing errors. |
 Click2Call from MS 365Launch calls directly from the MS 365 interface with the 3CX Click2Call functionality. |
 Sync Calendar EntriesMicrosoft 365 calendar entries auto-update your 3CX status. If you're away or in a meeting, your 3CX status will reflect that. |
Forget per-agent per-month pricing. Let anybody in your Bucks County, PA area company help answer customer calls.
Advanced call queue strategies, agent dashboard, and SLA for agents and managers at your Bucks County company.
Monitor and manage agent status and active calls. It also lets managers and agents see key call statistics
Easily configure queue strategies, dashboards, call recording, and system management. Retain complete control of your data and save yourself thousands in the process.
Your Total Voice Solution will search the caller ID in your CRM to bring their data record up, saving your agents a ton of time.
 Work Smart
Ensure targets are met by using call and chat reports. Monitor performance with login history and call/chat stats to keep track of daily operations. Use a Switchboard for real-time queue monitoring and a Wallboard to display stats.
With easy-to-set-up IVR menus and call queues, managing calls is easy. Create voice apps to automate repetitive tasks. Keep your callers updated with queue announcements. During busy times, use the callback option.
Ensure compliance and maintain high-quality service by recording your calls. Use the Listen in and Whisper features to train your staff in real-time. If needed, use Barge in to take over. Make sure that every interaction is up to standard.
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Why pay for a live chat solution when you can get it for free? And it's not just live chat; Voice and WhatsApp are included for free too.
Switch to a free live audio call or video directly from the browser when a chat won't do.
Live chat is a popular way to connect with customers. Delight them with history and details that even they've forgotten with their contact records.
Our Total Voice solution is built around your entire team. Everyone is included and connected, not just live chat agents.
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Easy Call Management
Quality Monitoring
